Account & Data Deletion Policy
In compliance with Google Play Store User Data Policy (Data Deletion Requirements) and Apple App Store Review Guideline 5.1.1 (Account Deletion), this document details the mechanisms for users of Khata Connect: CashBook to request and execute the permanent erasure of their data and associated accounts.
1Local On-Device Data Deletion
Your records (khata, stock, bills, orders, cash book, expenses) are stored locally in your device's private app storage:
- Individual Deletion: Open any customer, supplier, entry, stock item, bill, order, or expense and tap Delete. It moves to Trash.
- Trash: Deleted items stay for 30 days. Remove them for good from the business switcher → Deleted Items & Recovery → Delete Forever or Empty Trash.
- Complete Local Reset: Uninstalling the Application or selecting "Clear Storage" in your mobile device's system settings permanently destroys all locally stored ledger databases immediately.
2Cloud Backup & Account Deletion
If you use cloud backup, your backup is in Khata Connect Drive (our Google Firebase storage), your own Google Drive, or your own iCloud. In Settings → Account Details → Delete My Account, review the choices to keep or erase local records and delete Google Drive or iCloud backups. Account deletion removes your account, Khata Connect Drive backups, owned synced business data and team access. External backup deletion requires access to the connected provider; iCloud deletion requires an iPhone. Deleting a member account does not erase another owner’s business records. You can also ask us to do it:
You can request complete account and cloud backup deletion directly through our Contact Support Page by selecting the "Data & Account Deletion" template.
Upon receiving a verified deletion request from your registered account email, all remote cloud backup snapshots, authentication records, and Firestore metadata associated with your User ID (UID) will be permanently purged within 7 business days. Business records owned by another account and copies already downloaded or exported by other people are not erased by deleting your membership. External Google Drive and iCloud backups require deletion through the connected provider or your own provider settings.